Wolverhampton Substance Misuse Service
Adults: 0300 200 2400
Young people: 0300 123 3360

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Accessibility | cookies

This website has been designed to conform with the Disability Discrimination Act 1995 (DDA).

Our audiences
The site is designed to be inclusive of a diverse range, such as policymakers, commissioners, service users and their families, partner organisations, referrers and the media.

Different ways of viewing site
The site works on PCs, laptops, tablets and smartphones.

Editorial standards
Language and presentation is clear and jargon-free throughout. It does not rely solely on words but also conveys information and stories through video and images

Technical standards
The site is built to meet international accessibility criteria W3C, RNIB

Standards in practice
1 Alt text
2 Contrast colour
3 Minimum font size
4 Style sheets properly coded
5 Tables accessible to browsers
6 Pages accessible when new technologies are turned off
7 Moving objects can be moved or stopped
8 User interface has accessible design
9 Structure should enable search
10 Alternative navigation e.g. tabbing through a page
11 Forms with accessible drop down menus, avoid JavaScript alone
12 Context and orientation labelling e.g. site map
13 Site labels, page titles and favicon
14 Action descriptions warnings e.g. new pages opening and error screens
15 Navigation
16 Simple design
17 Internal accessibility – content can be uploaded and edited by staff

It is important to us that everyone viewing the website can do so easily. To increase or decrease text size:

For Microsoft Internet Explorer and Mozilla Firefox users: Use the View > Text Size options in the browser menu.

For Apple Safari users: Use the Safari > Preferences > Appearance options in the browser menu.

Help using this site

We have tried to make this site easy for first time Internet users but if you are stuck, this section is designed to help you.

How do I get around this site?

If you want to go to different area of the site, click with your mouse button when your cursor is over a link. Clicking on underlined text takes you to a new page. Whenever your cursor looks like a hand rather than an arrow, it means you can click and go to another page.

To get back to the home page at any time click on the logo. If you go to the wrong page, just click on Back on the buttons bar of your browser.

How do I change my screen settings?

This site looks best with a screen resolution (the size of what is shown) of 800 x 600. To change this on a PC running the Windows 95 and upwards later operating systems, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar. On an Apple Macintosh, you can click on the Monitor & Sound icon accessed via the Control Panel underneath the Apple Menu to change the resolution.

How do I get back to this site if I leave it?

The address of our site is https://www.recoverynearyou.org.uk. If you want to come back to this site at any time, type in the address in the browser address bar and press enter. To save you doing this more than once, add this page to your Favourites (in Internet Explorer click on Favourites > add to favourites > and then name the page something that you will remember).

What are PDFs and how do I read them?

PDF stands for Portable Document File. It’s an established way of publishing documents on the web while retaining their original printed design look. You need a plug-in called Adobe Acrobat to read these files. This is available to download free of charge at http://www.adobe.co.uk/support/new.html

How can I view a Word file if I don’t have Microsoft Word software?

Microsoft has made a free online doc viewer available to download at http://office.microsoft.com/downloads/ In the Download Centre select Product (Word), Version (2000) and put a tick in the box marked Converters and Viewers. Click on the “Update List” button. When the list appears scroll down to find the Word 97/2000 Viewer (Word 2000) and choose the one that best suits your PC’s operating system (either Windows 95/98/NT or 3.x). Then click on the “Download Now” option.

My browser is out of date – how can I update it?

This site is designed to be viewed using version 7 and above of Microsoft’s Internet Explorer, version 3 and above of Mozilla Firefox’s browser, version 2 and above of Google’s chrome browser. The latest versions of these browsers can be downloaded free of charge from their websites:




More online help is available at the BBC’s site at http://www.bbc.co.uk/webwise/

This site has been constructed in consultation with Employers Forum on Disability and Nacro’s staff group.

Accessibility statement from Nacro website developers about the Recovery Near You website

At Lofgren Interactive we understand the importance of making accessible websites, not simply in order to comply with The Disability Discrimination Act 1995, but also to enable our clients to reach their audience no matter what type of browsing environment is being used, be it a mobile phone on a sunny day or a screen reader.

To achieve this we typically undertake a series of measures and best practices while developing our websites. These include:

Coding our website templates to be compliant with the W3C standards for HTML and CSS, thus helping to ensure they displays correctly in current and future browsers.

Endeavouring, where practicable, to conform to (W3C) Web Content Accessibility Guidelines 2.0, at the highest level we can achieve, and helping our clients to do the same when creating content. For example, giving clients the ability to easily attach alternative text to all images.

We recognise that achieving accessible websites is an ongoing process and we are interested in supporting our clients to maintain and improve accessibility. We encourage users to send us feedback and advice relating to how we can improve their browsing experience.

Cookies explained

What is a cookie?

Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.

How are cookie used?

Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

We are currently compiling a list of all the cookies used on this website by us and our technology partners.

Flash cookies?

Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash.

Have a look at Adobe’s website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

Opting out of cookies?

There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us, or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office provides some advice about cookies and their use, but it also provides a link to About cookies which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.

What is a web beacon?

Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.

Our technology partners

We work with technology companies in maintaining and improving our website, and they must all satisfy data protection requirements. If you have any questions, please contact us and we’ll be happy to help.

Lofgren Interactive

Lofgren Interactive provides build services to Nacro and help us to maintain the software that runs the Recovery Near You website. They provide us with reporting statistics where required, and will serve cookies on our behalf to enable any site personalisation and log in functionality.